Refund Policy

This policy applies to Duri+ purchases made through Duri and Razorpay. It does not limit any mandatory consumer rights that apply where you live.

Canceling a subscription

You can cancel before the next renewal from Settings. Cancellation stops future charges; access normally continues through the paid period already purchased. A lifetime purchase does not renew.

Refund requests

Contact support@duri.app with the account email, payment ID, purchase date, and reason. We review duplicate charges, accidental purchases, and payment errors individually. Approved refunds are returned through the original payment method, subject to Razorpay processing times.

When we may decline

We may decline a request for time already used, a completed lifetime purchase, or abuse of a refund process, except where applicable law requires otherwise. This policy is not a promise that every request will be approved.

Before launch

The operator should confirm the intended voluntary refund window and governing consumer-law wording with counsel before enabling live billing. Payment-provider terms and local statutory rights always take priority.